Realm of Allura now has a support system for bug reporting, ban reporting and ban appealing so these kinds of problems can be dealt with more efficiently by our staff team. As well as being able to specify what type of ticket you are submitting you can determine the priority level and upload pictures to support your submission.
You can access this feature by visiting our website and simply clicking on ‘Support’ on the top menu. In order to use our support system you do need to have a registered account on our forums. You will prompted to register or log in if necessary, but in the most part the whole procedure is automatic for your convenience.
Please let me know if you have any problems or confusions with this system. Thank you!